Refund policy
EDM FESTIE GEAR REFUND & RETURN POLICY
Last Updated: September 19, 2026
🌈 EASY RETURNS. FAIR RULES. KEEP PLUR ALIVE.
We want you to be hyped when your EDM Festie Gear order lands at your door.
We're ravers too, and we know there's nothing worse than waiting for your new festie fit only to discover something isn't right.
Our goal is simple:
Treat our customers fairly. Protect our small business. Support artists. Reduce unnecessary waste. Keep PLUR alive.
Many EDM Festie Gear products are made specifically after you place your order, while other products may be handmade, customized, one-of-one, supplied by third-party manufacturers, or fulfilled by one of our production partners.
Because our products aren't all made the same way, different return rules may apply depending on what you purchased.
Nothing in this Refund & Return Policy is intended to limit or take away any consumer right, warranty, remedy, or protection that cannot legally be waived under applicable law.
🔁 STANDARD RETURNS
For eligible standard products, you may request a return within 30 days after delivery.
To qualify for a standard return, the product must generally be:
• Unworn and unused
• Unwashed
• In substantially the same condition in which you received it
• Free from stains, odors, pet hair, makeup, deodorant marks, smoke, excessive wear, or other signs of use
• Returned with original tags or packaging when reasonably applicable
Trying apparel on for fit does not automatically make it used, provided it remains clean and in returnable condition.
We may request your order number, photographs, or other reasonable information necessary to process your return.
Please contact us before mailing a return so we can provide return instructions.
Sending an item back without contacting us first may delay processing.
🔄 EXCHANGES
Need another size? Your festie fit should actually fit.
Eligible products may be exchanged within 30 days after delivery, subject to product availability.
Because many of our products are made on demand, an exchange may require us to produce a completely new item rather than pulling another size off a warehouse shelf.
If the requested replacement is unavailable, discontinued, or cannot reasonably be produced, we may offer another available option or a refund when appropriate.
Customers are generally responsible for shipping associated with voluntary size, color, style, or preference exchanges unless the exchange is necessary because we sent the wrong item, the product arrived damaged or defective, or applicable law requires otherwise.
Please check the size chart on the product page before ordering. If you're unsure, reach out. We'd rather help you find your size before production starts than have your new rave armor take an unnecessary round trip through the postal system.
🌱 MADE-TO-ORDER PRODUCTS
A large portion of EDM Festie Gear is made to order.
Instead of producing mountains of clothing and hoping someone eventually buys it, production generally begins after you place your order.
Made-to-order does not automatically mean non-returnable.
Unless a product is specifically identified as custom, personalized, one-of-one, final sale, or otherwise excluded under this Policy, eligible made-to-order products may still qualify for our standard 30-day return policy.
However, because production may begin quickly after an order is submitted, made-to-order products may not be cancelable once production has started.
This approach helps us reduce unnecessary inventory and waste while still giving our community reasonable return options.
🎨 CUSTOM, PERSONALIZED & ONE-OF-ONE FESTIE GEAR
Some gear isn't just made for you.
It's made because of you.
Products created according to your individual specifications generally cannot be returned or exchanged because you changed your mind, selected the wrong size, or no longer want the product.
This may include:
• Personalized products
• Products containing a customer's name, image, text, artwork, or requested design
• Individually commissioned products
• Customer-approved custom designs
• Special-order merchandise made to customer specifications
• Custom Festie Backpacks
• Custom sensory or side-quest gear
• Custom kandi or perler creations
• Individually customized festival accessories
• Products clearly identified as custom or personalized
ONE-OF-ONE FESTIE GEAR
When a product is sold as one-of-one, that means exactly what it sounds like.
That individual creation is intended to be unique and may never be reproduced in the same configuration.
One-of-one products are generally final sale unless they arrive damaged, defective, materially different from the product ordered, or applicable law provides otherwise.
Being one-of-one does not eliminate your rights if we actually messed something up.
🍄 SUPPLEMENTS, FOOD, DRINKS, CONSUMABLES & PERSONAL-CARE PRODUCTS
For health, hygiene, quality-control, and product-safety reasons, certain products generally cannot be returned once opened, used, or having their safety seal broken.
This includes, where applicable:
• Dietary supplements
• Vitamins and gummies
• Protein, creatine, BCAA, greens, reds, and powdered products
• Coffee, matcha, drink mixes, and other foods or beverages
• Soaps
• Creams
• Cosmetics
• Personal-care products
• Other ingestible, consumable, sanitary, or hygiene-sensitive products
Unopened and unused products in their original sealed condition may be eligible for return within 30 days after delivery, unless the product is identified as final sale or applicable health, safety, or legal restrictions prevent the return.
If one of these products arrives damaged, leaking, contaminated, defective, incorrectly fulfilled, or otherwise unusable through no fault of the customer, contact us.
Please do not consume or use a product that appears damaged, contaminated, tampered with, or unsafe.
Nothing in this section limits rights or remedies available under applicable consumer-protection or product-safety laws.
🛠️ DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We made the mistake?
You're not paying for it.
If your order arrives damaged, defective, materially misprinted, or you receive the wrong product, size, or variation because of a fulfillment error, please contact us as soon as reasonably possible.
We recommend reporting these problems within 7 days after delivery so we can investigate while shipping and fulfillment information is still fresh.
Please include:
• Your order number
• A description of the problem
• Clear photographs showing the issue
• A photograph of the shipping package or label when relevant
Depending on the circumstances, we may provide a replacement, refund, or another appropriate remedy.
When the problem resulted from our error or the error of a fulfillment partner, we will cover reasonable return shipping when a return is required.
We may not require a damaged product to be returned when photographs or other evidence are sufficient to resolve the claim.
Minor variations in color, print placement, texture, sizing, or appearance that naturally result from screen displays or manufacturing processes are not automatically considered defects.
🎨 OUR NO-AI ARTWORK GUARANTEE
This one matters to us.
EDM Festie Gear does not intentionally use AI-generated images as artwork for our products.
We want to support human artists, human creativity, and the people putting their imagination into this scene.
At the same time, AI technology keeps getting better.
Images can be uploaded, edited, reposted, resold, mislabeled, altered, or presented as human-created artwork. Because of that, determining the original source of artwork by appearance alone is becoming increasingly difficult.
We aren't going to accuse an artist because something "looks AI."
We investigate the source.
If credible original-source evidence establishes that artwork sold by EDM Festie Gear originated as an AI-generated image:
We will remove the affected artwork from our store and stop intentionally offering new products featuring it.
And if you purchased a product containing that affected artwork:
We will refund the amount you paid for the affected item.
Our No-AI Artwork Guarantee applies to the purchase price actually paid for the affected product.
It does not automatically refund unrelated products from the same order, original shipping charges, duties, taxes, or other charges except where required by applicable law.
We may ask for reasonable information necessary to verify the original artwork source and locate the affected order.
An automated AI-detection score, visual guess, social-media accusation, or statement that artwork simply "looks AI" will not by itself establish that artwork was AI-generated.
If you believe artwork we sell originated from an AI-generated image, send us the product or artwork involved along with whatever original-source evidence you have.
Keep the art human. Support artists. Protect the scene. 🫶🎨
❌ ORDER CANCELLATIONS & CHANGES
Changed your mind?
Contact us as quickly as possible.
We'll do our best to help.
However, many products enter production shortly after an order is placed.
If production has not yet started, we may be able to cancel the order or change the size, color, shipping information, or other order details.
Once production has started, we may be unable to cancel or modify the affected product because materials, printing, manufacturing, or fulfillment may already be underway.
Custom and personalized orders may become non-cancelable once customization or production begins.
Submitting a cancellation request does not guarantee cancellation.
If we successfully stop production and cancel an order, any applicable refund will be issued to the original payment method.
📦 ORIGINAL SHIPPING CHARGES
For voluntary returns, original shipping charges are generally non-refundable because those shipping services have already been provided.
If an order qualified for free shipping, there is no original shipping charge to refund.
If the return results from our mistake, a defective product, incorrect fulfillment, or another circumstance where applicable law requires reimbursement, appropriate shipping charges will be handled accordingly.
↩️ RETURN SHIPPING
For standard returns involving fit, preference, change of mind, or another reason not caused by EDM Festie Gear or our fulfillment partners, the customer is generally responsible for return shipping.
We strongly recommend using a shipping method that provides tracking.
EDM Festie Gear is not responsible for a customer return that is lost in transit before reaching the designated return location, except where applicable law provides otherwise.
If we sent the wrong item or your product arrived damaged or defective, we'll cover reasonable return shipping when we require the product to be returned.
🚚 LOST PACKAGES
If tracking stops updating or your package appears to be lost in transit, contact us.
We'll review the available tracking information and, when appropriate, work with the carrier, fulfillment partner, or supplier to investigate.
Depending on the circumstances and applicable carrier procedures, we may need to wait for the carrier's required investigation period before a package can officially be treated as lost.
Once a package is reasonably confirmed as lost, we'll work with you toward an appropriate resolution, which may include replacement or refund depending on the circumstances.
📍 PACKAGES MARKED "DELIVERED"
If tracking shows your package as delivered but you cannot locate it, please first:
• Check around the delivery location
• Check with members of your household
• Check with neighbors when appropriate
• Check parcel lockers, mailrooms, front desks, leasing offices, or other secure delivery areas
• Allow a short period of time in case the carrier marked the package delivered shortly before actual delivery
• Contact the shipping carrier when appropriate
Then contact us if the package is still missing.
A carrier's "delivered" scan does not automatically resolve every situation, but it may affect what remedies are available.
We will review reasonable available evidence and assist with carrier or fulfillment claims when appropriate.
We reserve the right to investigate suspicious, repeated, fraudulent, or abusive missing-package claims.
Nothing in this section eliminates consumer rights or remedies that apply under applicable law.
📬 RETURNED-TO-SENDER PACKAGES
Packages may be returned to sender because of:
• An incorrect or incomplete shipping address
• Refused delivery
• An unclaimed package
• Failed delivery attempts
• Carrier restrictions
• Other delivery problems
If the return occurred because EDM Festie Gear or our fulfillment partner made an addressing or fulfillment error, we'll work to correct it without charging you additional shipping.
If the package was returned because the customer supplied an incorrect or incomplete address, refused delivery, or failed to claim the package, additional shipping charges may be required before reshipment.
If a refund is requested instead, shipping charges already incurred may be deducted from the refund where permitted by law.
Custom, personalized, made-to-order, consumable, or final-sale products returned to sender do not automatically become eligible for a refund solely because the carrier returned the package.
Contact us and we'll review the situation.
🚫 FINAL-SALE ITEMS
Certain products may be identified as Final Sale.
Final-sale items generally cannot be returned or exchanged for change of mind, preference, sizing mistakes, or similar reasons.
Final-sale products may include, when clearly identified:
• Clearance or closeout products
• Discontinued merchandise
• Certain deeply discounted products
• One-of-one creations
• Custom or personalized products
• Certain hygiene-sensitive or consumable products
A discount by itself does not automatically make a product final sale unless we identify it as such.
"Final Sale" also does not mean "you're on your own."
If a final-sale product arrives damaged, defective, materially different from what was ordered, or is subject to another right or remedy required by law, contact us.
💳 REFUNDS
Once an eligible return reaches the designated return location, we'll inspect it and process the return.
Approved refunds are generally issued to the original payment method.
Please allow approximately 5–10 business days after we approve the refund for us to process it.
After we submit the refund, your bank, credit-card company, payment provider, or financial institution may require additional time before the funds appear in your account.
That part is unfortunately outside our rave radius.
Refunds generally cover the amount actually paid for the eligible returned product, including adjustments for discounts or promotions.
Taxes, shipping, duties, fees, and other charges will be handled according to the circumstances of the return and applicable law.
If you haven't received an approved refund after a reasonable period, contact your payment provider and then reach out to us so we can help investigate.
🧾 REFUND & RETURN ABUSE
PLUR works both ways.
We reserve the right, where permitted by law, to refuse or limit returns, exchanges, replacements, or refunds when we reasonably determine that a request involves fraud or abuse.
Examples may include intentional product damage, altered evidence, returning a different product, repeated false non-delivery claims, excessive return activity indicating abuse, or other fraudulent conduct.
We will not use this provision to deny legitimate consumer claims or rights protected by law.
⚖️ YOUR LEGAL RIGHTS
This Policy is intended to explain EDM Festie Gear's voluntary return program and procedures.
Nothing in this Policy is intended to exclude, waive, restrict, or reduce any consumer right, statutory warranty, remedy, refund right, cancellation right, or other protection that cannot legally be excluded or waived.
If applicable law gives you greater rights than this Policy, those legal rights apply.
🫶 TALK TO US
Something wrong?
Talk to us.
We're real people behind EDM Festie Gear, and we'd rather investigate a legitimate problem and try to make it right than hide behind a wall of corporate copy-and-paste responses.
When contacting us about a return, refund, damaged product, lost shipment, or our No-AI Artwork Guarantee, please include your order number and as much relevant information as possible.
EDM Festie Gear / C&C Custom Prints & More LLC
Email:
Support@edmfestiegear.com
returns@edmfestiegear.com
Peace. Love. Unity. Respect.
Support artists. Protect the community. Keep PLUR alive. 🌈🔊🫶
Life's a Festival, Dress Like It.