Shipping policy
🚀 EDM FESTIE GEAR SHIPPING POLICY
Last Updated: September 30, 2026
🌈 Made Just for You
A lot of EDM Festie Gear is made to order, which means your gear isn't sitting around collecting dust waiting for its next side quest. Your item is produced after your order is placed.
Making products on demand helps us reduce unnecessary overproduction while giving you fresh Festie Gear made specifically for your order.
Because many of our products are made to order, production time and shipping time are separate.
We want you to know what to expect from the moment you hit checkout until your package lands at your door.
⏱️ Production & Processing Time
Most made-to-order products are produced within:
5–7 business days
Business days generally do not include weekends or major holidays.
Production may occasionally take longer during:
🎪 Festival season
🎁 Holidays
🔥 High-volume sales or product drops
🧵 Supplier or fulfillment delays
🌎 Unexpected events outside our control
Some products may have different production times. If a product has a different estimated production time, the information shown on that product's page or during checkout may apply.
Please remember: production time happens before shipping time begins.
📦 Estimated Shipping Time
The following estimates include both production and shipping, beginning on the date your order is placed:
Most orders arrive within approximately 2–3 weeks, including production and shipping. Some products fulfilled by overseas partners may require 2–4 weeks.
This is an estimate, not a guaranteed delivery date.
🪩 Orders May Arrive in Separate Packages
EDM Festie Gear uses multiple production and fulfillment partners.
If your order contains several different products, those products may be manufactured or shipped from different facilities.
That means your rave haul might split into multiple side quests before reaching you. 😎
You may receive:
• Multiple packages
• Different tracking numbers
• Packages arriving on different days
Receiving only part of your order does not necessarily mean the rest of your order is missing.
📍 Tracking Your Order
Tracking information is provided once your shipment is prepared and tracking becomes available.
You will normally receive tracking information by email using the email address provided with your order.
Tracking information may take 24–72 hours after shipment to begin showing movement in the carrier's system.
If your order ships in multiple packages, you may receive multiple tracking numbers.
🏠 Please Double-Check Your Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please check your:
Name
Street address
Apartment or unit number
City
State or province
ZIP or postal code
Country
If you notice an address mistake, contact us as quickly as possible.
We will do our best to update the address, but because many products enter production shortly after an order is placed, we cannot guarantee that an address can be changed once production or fulfillment has begun.
We cannot redirect a package after it has been transferred to the shipping carrier unless the carrier allows the change.
If EDM Festie Gear or one of our fulfillment partners causes the address error, we will work with you to make it right.
🚀 Order Changes & Cancellations
Because many products are made specifically after you order them, cancellation or modification requests must be submitted before production begins.
Once production has started, we may be unable to cancel or modify the order.
Any cancellation, return, exchange, or refund is also subject to our Refund & Return Policy.
🚨 Shipping Delays
Carrier delivery dates are estimates and are not guaranteed unless a specific guaranteed shipping service states otherwise.
Once a package has been transferred to the carrier, circumstances outside our control may affect delivery.
Possible delays include:
Severe weather
Carrier disruptions
Holiday shipping volume
Customs inspections
Transportation problems
Incorrect addresses
Natural disasters
Regional emergencies
Other circumstances beyond our reasonable control
If something looks wrong with your tracking or your package appears unusually delayed, contact us.
We will help investigate the shipment and work with the carrier or fulfillment provider when appropriate.
🔎 Lost Packages
If tracking stops updating for an unusually long period or the carrier appears to have lost your package, please contact us.
We may investigate the shipment with the carrier and/or fulfillment provider before determining the appropriate resolution.
If a shipment is confirmed lost, we will work with you on an appropriate replacement, refund, or other resolution in accordance with our Refund & Return Policy and applicable law.
Please do not panic if tracking goes quiet for a few days. Packages sometimes move between carrier facilities without receiving a new scan.
📬 Packages Marked “Delivered”
If tracking shows your package as delivered but you cannot locate it, please first:
Check around your delivery location.
Ask other members of your household.
Check with neighbors when appropriate.
Check mailrooms, parcel lockers, leasing offices, front desks, or other secure delivery locations.
Allow a short period of time in case the carrier marked the package delivered before the physical delivery was completed.
Then contact the shipping carrier and EDM Festie Gear if the package still cannot be located.
We will review the situation and assist with available carrier or fulfillment claims when appropriate.
A carrier's “Delivered” scan may require investigation before a replacement or refund can be approved.
Nothing in this section limits any rights or remedies provided by applicable law.
↩️ Returned-to-Sender Packages
Packages may be returned to the sender because of:
An incorrect or incomplete address
A refused delivery
An unclaimed package
Failed delivery attempts
Carrier or customs issues
If an order is returned because of an address provided incorrectly by the customer, refusal of delivery, or failure to claim the package, additional shipping charges may be required before the order can be shipped again.
When permitted by law and our Refund & Return Policy, shipping or return-to-sender costs may be deducted from an applicable refund.
If the return-to-sender situation was caused by EDM Festie Gear or our fulfillment provider, we will work to correct the problem at no additional shipping cost to you.
💥 Damaged or Incorrect Orders
If your package arrives damaged, contains the wrong product, or you receive an item with a manufacturing problem, please contact us as soon as possible.
We recommend contacting us within 7 days of delivery and including:
Your order number
A description of the problem
Clear photographs of the item
Photos of the packaging when shipping damage is involved
We will review the issue and provide the appropriate replacement, refund, or other resolution under our Refund & Return Policy.
When EDM Festie Gear or our fulfillment partner made the mistake, you will not be expected to pay reasonable return shipping costs necessary to correct that mistake.
🌎 International Shipping, Customs & Import Fees
International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their country unless checkout specifically states that those charges have already been collected.
These charges are determined by the destination country and are outside EDM Festie Gear's control.
Customs processing can also delay delivery.
Refusing a package because of customs charges may cause the shipment to be returned to the sender and may be handled under the Returned-to-Sender section of this policy and our Refund & Return Policy.
💸 Shipping Charges & Free Shipping Promotions
Shipping costs and available shipping options are displayed during checkout.
From time to time, EDM Festie Gear may offer free shipping or other shipping promotions. Eligibility requirements and exclusions shown with the promotion or at checkout apply.
For voluntary returns, exchanges, sizing changes, preference changes, or change-of-mind returns, original shipping charges are generally nonrefundable and return shipping may be the customer's responsibility as explained in our Refund & Return Policy.
If we sent the wrong item, the item was damaged or defective, or applicable law requires otherwise, different rules may apply.
🎟️ Ordering for a Festival or Special Event
We know the pain of having the perfect fit planned and watching the tracking page while your festival wristband is already packed. 😭
If you are ordering for a festival, vacation, birthday, concert, or another date-specific event, please order well in advance.
Production and delivery estimates are not guarantees of arrival by a specific event date unless we expressly agree to a guaranteed delivery date in writing.
EDM Festie Gear is not responsible for missed events resulting solely from ordinary production or carrier delays outside our reasonable control, subject to any rights you may have under applicable law.
💚 Our Promise
We're ravers too.
We know getting your package isn't just getting clothes. Sometimes it's your festival fit, the finishing piece of your outfit, a gift for your rave fam, or something you've been staring at online waiting to finally wear.
If something genuinely goes wrong with your shipment, reach out to us.
We'll look into it, communicate with you, and work toward a fair resolution under this Shipping Policy, our Refund & Return Policy, our Terms of Service, and applicable law.
Peace. Love. Unity. Respect. 🫶🌈
Life's a Festival. Dress Like It.
⚖️ Consumer Rights
Nothing in this Shipping Policy is intended to limit or waive any consumer rights, warranties, protections, refunds, remedies, or other rights that cannot legally be limited or waived under applicable law.
If applicable law gives you greater rights than this policy, those legal rights will apply.